Here at Aces Jewellers the health and wellbeing of our customers, employees and suppliers is always our top priority. Amid the developing Covid-19 situation I wanted to take the time to reassure you that we, as a company, are taking all steps necessary to look after our people.
In terms of ordering from us during this time, we are completely committed to fulfilling all orders and ensuring you receive your goods on time. We have measures in place to minimise any disruption and are currently operating our usual service, uninterrupted.
I also wanted to take this opportunity to thank you as valued customers of Aces Jewellers for your continued support, along with our team who are working incredibly hard to ensure we can continue to serve you to our usual high standards.
We are taking precautions in our warehouse to minimise cross contamination, as are our couriers (please check the Royal Mail and DHL websites on how they have adapted their operations).
Our warehouse staff have the option of wearing gloves when picking and packing orders and hand sanitiser has been placed at all entrances for staff use. We are also using sanitising sprays on all work surfaces and doors/handles throughout the day.
Careful consideration has been taken to ensure the wellbeing and safety of our staff. Social distancing is enforced, face masks are available and staff over 60 years old have been advised to stay home. If staff report that a family member is not feeling well or if they don't feel well themselves, we require the staff member to self-isolate for two weeks.
Currently, our delivery is not affected and we are sending out orders as normal. Please be aware Royal Mail are currently experiencing some delays due to absence levels and volume of deliveries. For more information, please check the Royal Mail website. Our courier, DHL, currently remains unaffected; please check the DHL website for any updates.
Please note that Royal Mail Tracked 24 orders placed after 4pm on Friday and before 4pm on Monday will be received on Tuesday.
We have adequate stock in our warehouse to fulfil the majority of orders whilst our suppliers are closed. However, please note that we have limited stocks of gold jewellery in our warehouse and as our supplier is closed we are most likely unable to fulfil these orders. If we are unable to fulfil your order due to this, your order will unfortunately be cancelled.